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Shipping & Return

Within Malaysia:
CEDAR aims to deliver within the time agreed upon at purchase, as mentioned on the product page. However, if you are unavailable to collect the items, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
Currently, we only ship to all regions in Malaysia.  For some areas in East Malaysia, Our courier service will deliver to a drop off point & you will need to collect from there. Our delivery charges are as below:


Domestic Shipping Options (For Pos Laju) Parcel below 500g Estimated Delivery Time (Upon Payment)
WEST MALAYSIA RM 4.80 7-10 Working Days
EAST MALAYSIA RM 8.80 10-12 Working Days

* Price is quote in MYR (Malaysia Ringgit).
* Delivery time frame (DTF) : 1 day (next day delivery)
** delivery standard of next working day is applicable only for areas covered by Poslaju Centres. For other areas, the delivery standard is within 2 to 3 days.

International:
Currently, we do not ship internationally. In the event that we do ship internationally, the buyer will need to make sure that the products are able to discharge from their respective country’s customs. CEDAR will not be responsible with these proceedings and also any tariff & duty charges. In the event if product specification is required, it will be the buyer’s duty to contact the product manufacturer directly to obtain the relevant information from them.
Delivery Time: In some cases, there will be some delay due to unforeseen circumstances, CEDAR will not bear any liability arises from these situations.

Returns

You may return your order or items for the following reasons:

  • You received a damaged item from the courier.
  • You have proof of purchase (order number, delivery note, bank statement).
  • The goods must be in 'as new' condition and returned in the ORIGINAL packing.
  • The product must not have been used or all sealed items must not be opened. 

For returns arrangement, you will need to inform us within 7 days upon receiving the product. The return product should reach our warehouse office within 7 days upon our confirmation.

For product returns, you can your return item(s) to:

Centre for Entrepreneur Development and Research (CEDAR) Sdn Bhd
Level 6, Menara SME Bank, Jalan Sultan Ismail
50250 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Phone: +603 2615 2020